Privacy Policy

Privacy Policy

1- Introduction

English pioneer platform for teaching English remotely takes great care of the privacy of your personal information The security of your information is of utmost importance to us.

English pioneer platform has data protection policies to ensure your privacy and the security of your data. The privacy policy sets out the rules that we will adhere to when dealing with personal information that we collect from you during the course of our business.

2- What information do we collect from you?

The User platform collects a range of information about you at different times.

There are two types of information we collect from you:

2.1 Information we need to provide our services.

(A) When filling out the registration form on the English pioneer platform, we ask for information such as: (your name, age, gender, nationality, phone number, email, and other personal information included in the registration form), which we need to provide our services and provide appropriate support to you.

2.2 Non-Personal Information.

(a) In addition to the personal information you provide as specified above, the English pioneer platform operates data analysis software on its site such as Google Analytics to collect information about the number of visitors coming to the site, the source of visits, the movement of visitors within the site, the duration of their stay on it, and other additional information.

We use this information to improve our performance and provide you with the best possible quality of services.

(b) We may use “cookies”. Cookies are small files that are stored on your computer’s hard drive when you visit a website. These cookies are used to enhance the visitor’s experience on our website. For example, cookies can remember your preferences.

3- How do we use this information?

3.1 We collect and use your personal information to operate our website and provide our services. 

We will use your personal information for the following purposes:

Manage our platform and our business on the Internet.

– Customize our online platform to be more relevant to you.

Enabling you to use the services available on our platform.

– Sending data, invoices and payment notices to you, and collecting payments from you.

– Communicate with you via e-mail or any other means of communication that suits you to follow up on the process of providing our services.

Dealing with inquiries and complaints submitted to us.

Protect our platform from fraud and maintain its security.

Verify compliance with the terms and conditions governing the use of our platform.

– Other uses

3.2 We will not provide any third party, without your express consent, with your personal information for any third party’s marketing purposes.

4- Security of your personal information:

We undertake to take reasonable technical and organizational precautions to prevent the loss, misuse or alteration of your personal information.

4.1 We take reasonable measures to protect your personal information from unauthorized access, use, or disclosure. We use industry-standard encryption technology to protect your payment information and other sensitive information. However, no method of transmission over the internet or method of electronic storage is 100% secure, and we cannot guarantee absolute security.

All electronic financial transactions that are carried out through our website are protected by encryption technology.

5- How to access and correct your personal information

You may need to amend your personal information. You can do this by contacting us.

6- Data retention

We will keep students’ personal information throughout the period of your registration and use of our services.

If you would like English pioneer to delete your information at any time, please contact us.

7- Amending the Privacy Policy

We may modify this Privacy Policy at any time, so please review it frequently. Changes and clarifications will be effective immediately upon their posting on the Site. If we make material changes to this policy, we will contact you so that you are aware of what information we collect, how we use it, and under what circumstances, if any.

If you would like to contact us regarding our Privacy Policy, please email us: contact@englishpioneer.com